Financial Services & Insurance

Differentiate your customer experience to maximize value

The pace of change in financial serves is phenomenal, as disintermediation accelerates, new business models and players transform the landscape, and services become increasingly digitalized.

To overcome these challenges, you need to focus on managing the customer experience. To develop greater proximity with your customers, your priority is digital, data management, customer relations and personalization.

We work with numerous global and emerging players in the banking and insurance sectors to design and implement these new relational models. As well as complying with regulatory requirements in different markets and the highest security standards (PCI), we guarantee excellence in every interaction.

Services highlighted

  • Customer service, with cross-selling and retention.
  • End-to-End sales.
  • Digital collections.
  • Mortgage centre.
  • Processing of mortgage moratoriums and other asset and liability transactions.
  • BPO in asset and liability transactions.
  • Back-Office banking operations.
  • Partners and intermediaries channel.
  • Claims handling.
  • Automotive financing (loans, leasing and renting).

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Data controller: GRUPO KONECTANET, S.L (KONECTA). Purpose: Konecta will process your data in order to contact you and inform you, within the framework of our professional and business activities, such as sending newsletters, invitations to events and similar. Legitimisation: by providing your data, you are giving your consent to the processing of information, both by KONECTA and by the companies of the Group to which it belongs, which may be located outside the European Union (EU). Recipients: the data will not be transferred, unless legally obliged to do so. Rights: access, rectify and delete the data, as well as other rights that can be consulted in the additional information. Additional information: you can consult all the additional information on our Privacy Policy at KONECTA.


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