Turn up the dial on your customer experience

Utilities companies face multiple changes and challenges, including government policy and regulatory shifts, new competition, connected homes and buildings, and privacy concerns.

To navigate this, it is important to leverage customer relations and personalization. With the move to digital, consumers can more easily change providers, and they want new options to manage their consumption and equipment, and to interact through online portals and chat.

We support the sector’s leading companies to manage this change successfully, and we can help you transform your front and back office to improve the customer experience, optimize costs, and evaluate and manage customer satisfaction.

Services highlighted

  • End-to-End sales and growth campaigns.
  • Outsourcing of multichannel customer service.
  • Assessment and monitoring of customer satisfaction.
  • Back-Office processes outsourcing.
  • Legal & Collection.

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Data controller: GRUPO KONECTANET, S.L (KONECTA). Purpose: Konecta will process your data in order to contact you and inform you, within the framework of our professional and business activities, such as sending newsletters, invitations to events and similar. Legitimisation: by providing your data, you are giving your consent to the processing of information, both by KONECTA and by the companies of the Group to which it belongs, which may be located outside the European Union (EU). Recipients: the data will not be transferred, unless legally obliged to do so. Rights: access, rectify and delete the data, as well as other rights that can be consulted in the additional information. Additional information: you can consult all the additional information on our Privacy Policy at KONECTA.


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