Legal & Collections
When it comes to interactions around financial issues, customer relationships are even more important. Our primary focus is to maintain the strength of the relationship while achieving cost-effective debt collection.
Using our smart blend of people, technology and processes, we deliver innovative debt collection and credit management services,tailor-made for each client. This includes:
Robust quality assurance processes along your entire customer lifecycle.
Anticipation of payment defaults.
Bespoke actions along the customer journey to prevent risk.
A blend of automation and the human touch to handle both amicable and legal debt collection.
Comprehensive default management services, tailored for each client.
State-of-the-art technology and tools designed specifically for debt collection and credit management.
Specialist teams benefiting from continuous training and access to technology.
Our world-class operational model prioritizing achievement of objectives, rigorous audits and client-friendly reporting.
Our understanding of the importance of negotiation and resolution skills to maintain relationships.
Use of multichannel applications to support rapid achievement of objectives and contact with customers.
Legal & Collections services
- Credit fraud and verification.
- End-to-End collections services.
- Automated digital collections.
- Legal debt collection and litigation.
- Back-office administration.