Media & Entertainment
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The media and entertainment sector is undergoing huge disruption as new players and technologies emerge.
The consumer is king in this landscape, but with the shift to everything digital, you have the opportunity to understand your consumers better and offer them personalized services and content.
To help you do this successfully and profitably, we can work with you to implement customized, multilingual and multichannel solutions, including customer service and selfcare solutions (chatbots), online support and subscription, social media and communities management, technical support and end-to-end back-office support, aiming to:
- Increase subscriber numbers.
- Improve campaign monitoring.
- Build customer loyalty.
- Reduce attrition.
- Multilingual & multichannel customer service.
- Sales promotions / distribution.
- Billing & collections.
- Retention and loyalty management.