Retail & E-commerce

Smarten up your customer experience

The massive popularity of e-commerce has transformed consumer behavior and expectations. People have abundant ways to compare and purchase products and services, and can express their satisfaction or dissatisfaction instantly on social media.

This all makes a seamless omnichannel customer experience essential, including:

  • Choice of interaction channels, both traditional and digital.
  • Contact anywhere, anytime.
  • Human contact based on transparency and respect.
  • Proactive anticipation of problems.

Through our specialized Retail and E-commerce teams and our continuous analytics, you can offer your customers all of that, and also gain the agility to anticipate further changes in consumer behavior.

Services highlighted

  • Social media management.
  • Multilingual customer service.
  • Internationalization: multilingual hubs, nearshore, multisite.
  • Back-Office management.

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Data controller: GRUPO KONECTANET, S.L (KONECTA). Purpose: Konecta will process your data in order to contact you and inform you, within the framework of our professional and business activities, such as sending newsletters, invitations to events and similar. Legitimisation: by providing your data, you are giving your consent to the processing of information, both by KONECTA and by the companies of the Group to which it belongs, which may be located outside the European Union (EU). Recipients: the data will not be transferred, unless legally obliged to do so. Rights: access, rectify and delete the data, as well as other rights that can be consulted in the additional information. Additional information: you can consult all the additional information on our Privacy Policy at KONECTA.


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