We partner with clients to deliver outstanding customer experience

We combine talent, innovation, and industry expertise, supporting our clients in engaging with their customers, building loyalty, and maximizing value with a strong commitment to the environment and society.

We partner with brands to deliver outstanding experiences in a fast-paced and ever-changing digital world.

What makes us different

International outreach, local presence

We are an international company that provides customer experience services worldwide. With more than 200 sites in 26 countries on three continents and around 130,000 people speaking more than 30 languages, we adapt to each country, culture, and time zone. We connect with you, wherever you are, thanks to our multicultural and multilingual team.

A partner of choice

From customer management to digital marketing, consulting to technologies, we provide a comprehensive range of solutions. We are flexible and adaptto our clients’ needs, always driven to deliver operational excellence, go the extra mile to surpass your expectations and achieve ambitious targets.

Built on talent

We put our people at the heart of the business and recognize them as ambassadors of our clients’ brands. We build an environment that supports professional development and are proud to be consistently recognized as one of the best places to work.

Here to stay

We take a long-term approach, based on building lasting partnerships with all our stakeholders around the world, setting common goals to ensure mutual success. We work with absolute transparency throughout our projects, supported by a strong financial base that allows us to develop our people and sustainable business model.

Our values

Commitment

To our clients, employees, and partners. We are serious about our commitments and walk the talk.

Innovation

Is part of our spirit. We constantly look for innovative approaches and never hesitate to challenge the status quo.

Excellence

We strive to achieve excellence at all levels and in everything we do to ensure success and satisfaction.

Integrity & Inclusion

We create a culture of trust and respect at all levels.

Our specialist areas

Fostering digital transformation solutions

By digitizing operations to improve quality and efficiency.

Designing digitally enabled customer experiences

To offer unmatched customer journeys

Managing business process services

With and End-to-End perspective to increase value.

Leveraging Artificial Intelligence & Analytics

To increase performance and maximize results.

Engaging with their customers

Through Data-Driven digital strategies to boost satisfaction.

Great professionals make great companies

José María Pacheco
José María Pacheco
Founder and President
Jesús Vidal Barrio
Jesús Vidal Barrio
Co-founder and board member
Ramón Ros, Director de Estrategia y Desarrollo de Negocio
Ramón Ros
Strategy and Business Development Director
Rosa Queipo de Llano
Rosa Queipo de Llano
Secretary General and Legal Counsel
Mónica Serrano
Mónica Serrano
Chief Financial Officer
Mariano Castaños
Mariano Castaños
CEO Americas
Marcos Gallego
Marcos Gallego
CEO French Market
Enrique García
Enrique García
CEO Iberia
Massimo Canturi
Massimo Canturi
CEO Italian Market
Yasin Uslu
Yasin Uslu
CEO Rest of Europe
Ronen Melnik
Ronen Melnik
Global Clients Director
Jorge del Río
Jorge del Río
IT Director
Antonio Santocildes
Antonio Santocildes
Human Resources Director
José María Pacheco
José María Pacheco
Founder and President
Jesús Vidal Barrio
Jesús Vidal Barrio
Co-founder and board member
Ramón Ros, Director de Estrategia y Desarrollo de Negocio
Ramón Ros
Strategy Director and Business Development
Rosa Queipo de Llano
Rosa Queipo de Llano
General Secretary and ESG
Mónica Serrano
Mónica Serrano
Financial Director
Mariano Castaños
Mariano Castaños
CEO Americas
Marcos Gallego
Marcos Gallego
CEO French Market
Enrique García
Enrique García
CEO Iberia
Massimo Canturi
Massimo Canturi
CEO Italian Market
Yasin Uslu
Yasin Uslu
CEO Rest of Europe
Ronen Melnik
Ronen Melnik
Global Clients Director
Jorge del Río
Jorge del Río
IT Director
Antonio Santocildes
Antonio Santocildes
Human Resources Director
José María Pacheco
José María Pacheco
Founder and President
Jesús Vidal Barrio
Jesús Vidal Barrio
Co-founder and board member
Ramón Ros, Director de Estrategia y Desarrollo de Negocio
Ramón Ros
Strategy and Business Development Director
Rosa Queipo de Llano
Rosa Queipo de Llano
Secretary General and Legal Counsel
Mónica Serrano
Mónica Serrano
Chief Financial Officer
Jorge del Río
Jorge del Río
IT Director
Antonio Santocildes
Antonio Santocildes
Human Resources Director
Mehdi Benabdallah
Marketing & Communications Director
Jesús Iglesias
Jesús Iglesias
Digital Marketing Director
Carlos García
Carlos García
Big Data Strategy Director
Diana Catalina Velasquez
Diana Catalina Velasquez
Analytics Director
Nacho Cárdenas
Nacho Cárdenas
Retail and E-commerce sector Business Director
Juan Romero
Juan Romero
Telecommunications sector Business Director
Guillaume Lange
Automotive & Mobility sector Business Director
José María Pacheco
José María Pacheco
Founder and President
Jesús Vidal Barrio
Jesús Vidal Barrio
Co-founder and board member
Ramón Ros, Director de Estrategia y Desarrollo de Negocio
Ramón Ros
Strategy Director and Business Development
Rosa Queipo de Llano
Rosa Queipo de Llano
General Secretary and ESG
Mónica Serrano
Mónica Serrano
Financial Director
Jorge del Río
Jorge del Río
IT Director
Antonio Santocildes
Antonio Santocildes
Human Resources Director
Mehdi Benabdallah
Marketing & Communications Director
Jesús Iglesias
Jesús Iglesias
Digital Marketing Director
Carlos García
Carlos García
Strategy Big Data Director
Diana Catalina Velasquez
Diana Catalina Velasquez
Analytical Director
Nacho Cárdenas
Nacho Cárdenas
Retail and E-commerce sector Business Director
Juan Romero
Juan Romero
Business Director Telecommunications sector
Guillaume Lange
Automotive & Mobility sector Business Director
Mariano Castaños
Mariano Castaños
CEO Americas
Marcos Gallego
Marcos Gallego
CEO French Market
Enrique García
Enrique García
CEO Iberia
Massimo Canturi
Massimo Canturi
CEO Italian Market
Yasin Uslu
Yasin Uslu
CEO Rest of Europe
Ronen Melnik
Ronen Melnik
Global Clients Director
Marco Besso
Marco Besso
Albania Director
Guido Albers
Guido Albers
Operations Director Germany
Marcio Araujo
Marcio Araujo
Brazil Director
Óscar Velásquez
Colombia Director
Ivan Morero
Iván Morero
Southern Cone Director
María Jesús Beguer, Directora Konecta España
María Jesús Beguer
Spain Director
Yan Nedelnik
Jan Nedelnik
Hungary and Czech Republic Director
Alejandra García
Alejandra García
Nearshore y Marketing IBERIA Director
Thiaga Munusami
David Ralambofiringa
Madagascar Director
Didier Manzari
Didier Manzari
Morocco Director
Jesús Bermejo
Pablo Estévez
Director de México y Centroamérica
Violeta Orozco
Violeta Orozco
Peru Director
José Paulo Delgado
José Paulo Delgado
Portugal Director
Guillaume Lange
United Kingdom Director
Alessandro Pinto
Alessandro Pinto
Romania Director
Federico Jaramillo
Federico Jaramillo
US Nearshore Business Director
Mariano Castaños
Mariano Castaños
CEO Americas
Marcos Gallego
Marcos Gallego
CEO French Market
Enrique García
Enrique García
CEO Iberia
Massimo Canturi
Massimo Canturi
CEO Italian Market
Yasin Uslu
Yasin Uslu
CEO Rest of Europe
Ronen Melnik
Ronen Melnik
Global Clients Director
Marco Besso
Marco Besso
Albania Director
Guido Albers
Guido Albers
Germany Director
Marcio Araujo
Marcio Araujo
Brazil Director
Óscar Velásquez
Colombia Director
Ivan Morero
Iván Morero
Southern Cone Director
María Jesús Beguer, Directora Konecta España
María Jesús Beguer
Spain Director
Yan Nedelnik
Jan Nedelnik
Hungary and Czech Republic Director
Alejandra García
Alejandra García
Nearshore y Marketing IBERIA Director
Thiaga Munusami
David Ralambofiringa
Madagascar Director
Didier Manzari
Didier Manzari
Morocco Director
Jesús Bermejo
Pablo Estévez
Director de México y Centroamérica
Violeta Orozco
Violeta Orozco
Peru Director
José Paulo Delgado
José Paulo Delgado
Portugal Director
Guillaume Lange
United Kingdom Director
Alessandro Pinto
Alessandro Pinto
Romania Director
Federico Jaramillo
Federico Jaramillo
US Nearshore Business Director

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