Customer Care

When we manage your customer care and interact with your customers, we aim to create value at every touchpoint.

We connect with them and understand their needs. We take care of them and resolve their issues. We support them whatever channel or language they want to use.

In all of this, we can support you on the digital transformation of your customer care, building  customer value through quality of service, while offering efficiency and cost control through scale and digitalisation. 



Our ability to strengthen your customer relationships, whether we’re dealing with information requests, claims management, or anything else.


Omnichannel platform capabilities, including phone, instant messaging and  any other channels, and across all your digital platforms.


Selecting and developing the best talent, augmenting their capabilities with technology and advanced analytics.


Leveraging sophisticated technology and tools, such as speech analytics, to design seamless and efficient omnichannel experiences.


Our capacity to respond and scale quickly in crisis management situations.

Customer Care services

  • Information.
  • Public information and services for citizens.
  • After-sales services.
  • Switchboard services.
  • Activation of services and/or products.
  • Complaints and claims management.

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Data controller: GRUPO KONECTANET, S.L (KONECTA). Purpose: Konecta will process your data in order to contact you and inform you, within the framework of our professional and business activities, such as sending newsletters, invitations to events and similar. Legitimisation: by providing your data, you are giving your consent to the processing of information, both by KONECTA and by the companies of the Group to which it belongs, which may be located outside the European Union (EU). Recipients: the data will not be transferred, unless legally obliged to do so. Rights: access, rectify and delete the data, as well as other rights that can be consulted in the additional information. Additional information: you can consult all the additional information on our Privacy Policy at KONECTA.


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