Konecta accelerates the inclusion of Generative AI into its value proposition and services
We are pleased to announce a new stage in the development of our capabilities around Generative AI through the signing of a global partnership with Globant.
After having set up a dedicated office in 2023 to develop the inclusion of Gen AI services into our solutions, we are accelerating our efforts to further improve operational excellence and develop new services.
Recognizing the opportunity brought by Gen AI to enhance CX operations, the Gen AI office is in charge of identifying, designing and implementing use cases based on internal and best-of-breed market solutions.
As stated by Massimo Canturi, CEO of Italian Speaking Market and group lead of the Gen AI office: “Konecta has a strong track record in integrating AI services and data-driven approaches into its offering. Creating the Gen AI office was a natural step and I’m glad we have now the opportunity to reinforce our efforts and leverage Globant teams’ expertise to keep improving the experiences of our client’s customers and the efficiency of operations”
Konecta is a leading provider of customer management services and solutions. It has more than 130,000 professionals, working in 30 languages across 25 countries.
Konecta offers end-to-end solutions that span the entire customer lifecycle, with an integrated and digital omnichannel offering to improve the efficiency of its processes and accompany the evolution of its services, covering customer experience, process re-engineering consulting, digital and next-generation technologies and customer operations among others. Key to this process has been Konecta's ability to respond to the evolution of the markets by making a strong commitment to technology, establishing several tech hubs, in which it works on developments in automation, robotisation, digital services, Big Data and Artificial Intelligence.
Konecta, headquartered in Madrid, generates global revenues of approximately €2Bn with more than 500 customers, among which are the leading companies in telecommunications, energy, banking, automotive and mobility, e-commerce and retail.
For more information, visit: www.konecta-group.com
Globant is a digitally native company that helps organizations reinvent themselves and drive their full potential. They combine innovation, design and engineering at scale.
They have more than 27,000 employees and are present in 25 countries and 5 continents working for companies such as Google, Electronic Arts and Santander, among others. They have been named a world leader in CX improvement services by the IDC MarketScape report. They have also been featured as a case study at Harvard, MIT and Stanford. They are members of The Green Software Foundation (GSF) and Cybersecurity Tech Accord.
For more information, visit www.globant.com
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