Konecta recognized again by Everest Group as a leading customer experience management player
Madrid, 14th of September 2023 - Konecta, one of the major global providers of Customer Management Services, has been recognized for the fourth year in a row as a Leader for the EMEA region and Major Contender in the Americas by Everest Group in its Services PEAK Matrix® Assessment 2023.
Everest Group - a global research firm focused on strategic IT, business services, engineering services, and sourcing - assessed 39 international CX players in the Americas and 34 in the EMEA area through the PEAK Matrix®, ranking them in three categories: Leaders, Major Contenders and Aspirants.
The PEAK Matrix® provides a comparative assessment of the market impact of each player and its positioning in terms of vision and capabilities, analyzing how they relate to their client base, their strategy, the market presence, the range of services, the delivery capabilities, and their degree of technological innovation.
"We are proud to receive this important recognition for the fourth consecutive year. This is a great outcome for our teams who work every day to build and deliver the best possible experiences across the world.” - commented Jesus Vidal Barrio Rivas, Konecta CEO. “Our in-depth understanding of the expectations in each sector combined with our ability to design tailored-fit, tech-powered solutions to each clients are a key differentiator of Konecta. .
In EMEA, “Konecta holds a strong delivery presence in onshore locations while also offering support through multiple nearshore delivery centers situated in Eastern Europe, Madagascar, Morocco, and Turkey. It serves clients in multiple European languages by leveraging 10 multi-lingual hubs offering a comprehensive range of solutions that encompass sales service, customer service, order fulfillment, technical support, as well as other value-added services.” said David Rickard, Partner, Everest Group.
"Konecta has established a strong presence in Latin America and boasts substantial nearshore delivery capabilities. Furthermore, the company possesses strong language proficiency in English, Canadian French, Portuguese, and Spanish, enabling efficient service delivery to clients across the Americas region.” added Sharang Sharma, Vice President, Everest Group.
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
Ana Pacheco Aisa
Head of Corporate Communications